Meet the Team

Who's Who at Goodman & Lilley

 

Setting New Standards

Our team have each been picked purely for their unique combination of being natural, customer focused and people- friendly, who all mix a wealth of local knowledge and experiences throughout our covering areas of North Somerset and Bristol.

 

Richard Goodman, Director

Richard Goodman

Director

Starting his career as a Negotiator for a national corporate estate agency in Taunton, Richard proudly holds nearly seventeen years of industry experience. Head hunted by a fellow national agency for a Senior Sales Negotiator role, Richard quickly became the company's top sales person for the South of England for four consecutive years before fulfilling the Branch Manager position and gaining vital local knowledge and experience. Seven years later, he left to set up Goodman & Lilley in 2010.


Guy Lilley, Director

Guy Lilley

Director

With over eighteen years of experience in the property industry, Guy started his career at a leading national agency as Junior Negotiator. Based in Cornwall, he proudly became the company's youngest ever Branch Manager at the age of 21. Since relocating to Bristol in 2002, he has successfully managed offices in Henleaze, Clifton and Portishead before co-founding Goodman & Lilley in 2010.


John  Wootton, Head of Land and New Homes and Operations

John Wootton

Head of Land and New Homes and Operations

John's move to Bristol in 1988 came as a result of Birmingham based builders Bryant Homes launching in the South West where he held a Quantity Surveyor role for five successful years before moving to Alfred McAlpine PLC in 1993. Here he worked for six years as Commercial Managing Director within the South West & Wales area. Having joined Wilson Connolly PLC as Technical Director in 1999, John's role included Development Design, Engineering and Land Acquisition & Development throughout the South West and South Wales. Notably, his career highlights include the redevelopment of Hotwells & the Granary. In 2004, John became Commercial Director at Meadgate Homes specialising in high end luxury properties and apartments before joining Goodman & Lilley in 2014.


Duncan Cleave, Henleaze Branch Manager

Duncan Cleave

Henleaze Branch Manager

Duncan joined the estate agency industry in 1988 as a sales negotiator and progressed to become Senior Manager for a highly regarded Clifton agent. Having lived in Bristol all his life, he holds an exceptional knowledge of the local area and is a well known face in Henleaze and the surrounding areas as he has been based in these locations for most of his career. Duncan prides himself on excellent customer service skills with a high level of professionalism. Outside of work, Duncan is a family man who is highly regarded in a number of sports clubs including rugby, football and hockey at all levels.


Andy Sawyer, Senior Sales Consultant

Andy Sawyer

Senior Sales Consultant

Andy graduated from UWE in 2014 and quickly moved into insurance brokering before deciding to join the estate agency world. With a successful couple of years’ experience under his belt, he joined Goodman & Lilley in the summer of 2016 and thrives in a fast-paced and upbeat environment. Andy is excited to see what the future will bring in our ever expanding business.


Adele Baker, Senior Sales Consultant

Adele Baker

Senior Sales Consultant

Adele has almost twenty years of experience in key account management, working in both Bristol and London. She is an effective communicator with an approachable nature and is able to develop professional relationships with clients, based on mutual goals and service standards. Adele is an excellent resource who oozes enthusiasm and lives locally, so brings with her an extensive knowledge of our surrounding areas.


Chris Stribling, Portishead Branch Manager

Chris Stribling

Portishead Branch Manager

With 10 years of knowledge of the BS20 area, Chris' role at Goodman & Lilley is supported by an NVQ Level 2 & 3 qualification in Residential Property and he is a full member of the MNAEA. Throughout his career, he has successfully broken monthly sales records & brings with him extensive experience, enthusiasm & passion to our team.


Paula Challenger, Sales Manager

Paula Challenger

Sales Manager

Paula possesses a strong managerial skill set with 20 years of estate agency experience particularly within North Somerset. When working with buyers and sellers alike, Paula gains great satisfaction in helping them find their next home by making sure the process is as smooth as possible and by fully supporting them throughout the process. Subsequently, Paula strengthens our business core through her trustworthy and personal approach.


Craig Roper, Senior Sales Consultant

Craig Roper

Senior Sales Consultant

Craig joined us in 2013 as a trainee sales consultant with a background in client facing roles; he quickly established a solid understanding of all areas of his role to excel in property sales. Having grown up in North Somerset, Craig's familiarity with the area alongside his ability to show empathy throughout the sales process has helped Goodman & Lilley maintain a positive staff ethos.


Alex Yates-Round, Senior Sales Consultant

Alex Yates-Round

Senior Sales Consultant

Alex’s enthusiasm and energy towards sales means he plays a pivotal role in our team’s ongoing success. His commitment towards his career -- which involves estate agency, telesales & recruitment -- gives Alex a rounded, professional and knowledgeable service when liaising with buyers and vendors to make the moving process smoother.


Mandy Bushell, Sales Consultant

Mandy Bushell

Sales Consultant

Coming from a sales and financial services background in Berkshire, Mandy moved to North Somerset nearly 20 years ago. Having witnessed the various changes in the property market; particularly recently, she holds a strong understanding of the sales process from start to finish. With customer service as her priority, Mandy joined our team due to our ongoing customer focus and forward-thinking reputation.


Gill Parish, Administrator

Gill Parish

Administrator

Gill began her career in Leicester, but quickly relocated to North Somerset where she has lived and worked for over 30 years. After gaining a degree in Systems Analysis, Gill worked as a Business Analyst within the Technology and Utilities sectors, and later as a Data Manager in Education. Having developed a property with her husband, she discovered a passion for property, initially joining us part time in 2014. Gill has a keen eye for detail and has now extended her role to provide Administrative support in our Portishead branch. In her spare time, Gill enjoys reading, walking, and baking.


Teresa Cox, Shirehampton Branch Manager

Teresa Cox

Shirehampton Branch Manager

Having lived in Shirehampton for all of her life, Teresa has brought an impressive understanding and knowledge of the local area to her role. Coming from a retail and management background, she is driven and experienced in customer-facing roles and worked for a nationwide estate agent for 18 years before joining Goodman & Lilley. Outside work, Teresa is a devoted family woman and enjoys travelling while also playing a valuable role in her local community as trustee for Shirehampton’s public hall.


Sophie Thorne, Sales Consultant

Sophie Thorne

Sales Consultant

Sophie is passionate about customer service and carries with her a dedicated and energetic work ethic following her extensive experience in retail. Having just completed her Level 2 NVQ in the Sale of Residential Property, a highlight of her course was being highly commended for Apprentice of the year. Sophie provides enthusiasm, versatility and a personable approach to all aspects of her role within the company.


Adam Lenik, Sales Consultant

Adam Lenik

Sales Consultant

Adam began his career as a Sales Consultant in the insurance industry before becoming a Real Time Analyst for Direct Line. He then decided to have a change of career and worked as a Porter at Bristol Children’s Hospital. Having returned to his Sales roots, Adam’s unique combination of sales experience and his empathetic nature mean he is able to build positive relationships with his clients which will ensure his future success in our team.


Jess Duncan, Sales Consultant

Jess Duncan

Sales Consultant

Born in Bristol, Jess started out in retail. She studied Performing Arts at college for three years and later joined an Extras agency in London where she gained various TV extra work. After starting a family, Jess returned to her customer service roots, working part time for a nation-wide Estate Agents as a junior Sales Negotiator. In her spare time, Jess enjoys spending time with family and friends and keeps fit with running and cycling.


James Reason, Lettings Manager

James Reason

Lettings Manager

James is originally from Swansea and graduated from UWIC with a business management and law degree. Upon leaving, he worked in Cardiff and Swansea based Estate Agents and spent a year working in Australia. He recently moved to Bristol with his partner and has joined Goodman & Lilley as Lettings Manager, bringing with him an extensive set of skills and experience. Outside work, James is a massive football fan and enjoys going to the gym.


Claire Jenkins, Senior Lettings Consultant

Claire Jenkins

Senior Lettings Consultant

After completing University and embarking on adventures in both Norway and Dubai, Claire returned to her Bristol roots and fulfilled a successful administrative role within a Bristol based Property Company. With the Lettings industry capturing her attention, her forward thinking and dynamic ideas help play a vital part in our Lettings team where Claire liaises with potential new tenants and landlords and assists in tenancy renewals.


Alex Davies, Lettings Consultant

Alex Davies

Lettings Consultant

Originally from London, Alex moved to Bristol several years ago to study Film making and Creative Media. However, she has always had an interest in property and worked at Sarah Kenny upon leaving University, before joining Goodman & Lilley as Lettings Coordinator. Having previously lived in Bangladesh, Ghana and South Africa, Alex enjoys experiencing different cultures and travelling.


Lucy Lingley, Sales Progressor

Lucy Lingley

Sales Progressor

Lucy joined our team to oversee each of the key stages of post-sales administration - right through to the exchange of contracts, thereby allowing our Sales team to concentrate on each of their key strengths - selling houses and taking on new listings! With over 10 years of experience within Estate Agency, Lucy's skills and understanding prove pivotal to the smooth running of all our sales progression and she serves as an excellent communicator between all parties involved.


Nikita Bennett-Clements, Marketing Manager

Nikita Bennett-Clements

Marketing Manager

With a Media and Marketing degree and 9 years of industry understandings to her name, Niki creates, develops & maintains relations between Goodman & Lilley and the community, with sponsorship and communications as her speciality.


Sascha Garcia, Sales Consultant

Sascha Garcia

Sales Consultant

Sascha built up an impressive set of skills whilst working in the charity sector for fourteen years; during that time, she was involved in public fundraising for national charities. Sascha thrives in a fast paced working environment, is proactive when working towards deadlines and has excellent problem solving skills. In her spare time, she spends time with family and friends and enjoys playing netball.


Pat Lilley, Finance Manager

Pat Lilley

Finance Manager

Having managed dental practices for many years whilst additionally supporting her husband’s accountancy business, Pat has been with us since the beginning. Based in our Cornwall hub, Pat’s wealth of experience supports the smooth running of the company’s finances on a day to day basis.


Gabbie Barton, Administration and HR Manager

Gabbie Barton

Administration and HR Manager

Following a successful career in management within a leading child care charity, Gabbie joined our team in September 2016 following her relocation to Cornwall. Having recently qualified with the Chartered Institute of Personnel and Development (Human Resource Practice), Gabbie has responsibility for all HR issues and works alongside Pat by supporting the administrative functions of the company.


Jo McQuaid, Post Office Assistant

Jo McQuaid

Post Office Assistant

Jo spent many years working in customer service and administrative roles, chief among them as a Customer Advisor for John Lewis before joining Port Marine Post Office in 2014. Her patience and friendliness have cemented the Post Office’s positive reputation in Portishead’s community.


Lorraine Jenkins, Post Office Assistant

Lorraine Jenkins

Post Office Assistant

Having worked for numerous years in geriatric care and customer service roles, Lorraine’s positive demeanour and empathetic nature have made her a much welcome addition to the Post Office team.


Magazine

EXPERT VALUATIONS FOR SALES AND LETTINGS

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"Wanted to say thanks for everything. Also to say how amazing Paula was. Went over and beyond to get it sorted".

Mr R

I would especially like to thank Lucy. She did the extra mile in a very stressful situation, yet always with a smile and professionalism.

Ms D

Thank you to all the staff we have spoken to. Everyone has been helpful and friendly.

Ms R

Thank you so much for all your hard work in helping me purchase my first flat, I am not sure it would have happened without you!

Miss H

Both Lucy and Andy acted very professionally at all times during our purchase. They were always on the ball, knew what was happening at all times and were always able to reply to our queries or...

Mr and Mrs T

I really want to say a big thank you to Lucy your after sales queen! She has been a tremendous support in getting this house sale over the line.

Mr and Mrs G.

Your team have been so helpful from the very beginning and I’m confident that we wouldn’t have had so much support from another agency.

Mr and Mrs G.

It’s been a joy working with you all - you're team have been brilliant throughout, so thank you to everyone involved with my house sale.

Ms B

Goodman & Lilley have been amazing! We've both been incredibly impressed at your constant professionalism & how hard you have all worked throughout the sales journey, thank you.

Mr & Mrs D

The professionalism and determination of Alex, Jack and Craig has been excellent in selling our home. You’ve constantly kept in touch and your innovative approach and willingness to go the...

Mr W

We really appreciated all of your help, ideas and comments...you really went above and beyond, thank you!

Mr& Mrs T

Just perfect - thank you to all of your lettings team for the smooth process of letting our property 

Ms J

Thanks again for all the help with our move. We love our new house and felt at home within a couple of days! We still wouldn’t be in there without your sales progression help, so thank you!

Ms O

Thank you to both the Lettings and Sales teams of Goodman & Lilley. Our lettings experience is a complete contrast to a recent experience with another local lettings agency - it...

Dr R

A very BIG thank you for all your help and understanding regarding the letting of our Henleaze property - you have been amazing...!!

Ms S

Thank you for the very professional way you carried out the sale of my Mother's property. Your attitude and enthusiasm was greatly appreciated as were the constant updates throughout.

Mr H

Please send all the team my thanks for the successful letting of our Portishead property.

Mr R

A big thank you for all the help with the sale of our property - from the first meeting, through to the sale negotiations and all the guidance with the legal aspects… selling a property...

Ms O

We've been delighted with the professional and personal service we have received from you all - the entire period from your valuation, instruction, advertising, open day, other viewings,...

Mr O

You were pro-active, efficient and professional. As a result we agreed the sale of our house within the required timescale to allow us to be in a strong position to purchase our next home,...

Mr & Mrs W

We found you were easily the most friendly and approachable lettings agent we've come across

Ms I

I can't thank Claire and Jacquie in Lettings enough for their efficiency. They absolutely took the stress away from my situation during troubled times following a house fire and assisted in...

Mr G

No wonder you are award winners!! This is the second time we’ve used you to sell our home - the best in Portishead by a mile; always professional, helpful and a great team who communicate...

Ms W

A  really big THANK YOU for all the extra effort you put in to secure the sale of the flat. Your after sales customer service was excellent! It was a very bumpy road at times but...

Miss L

What a journey - we wouldn't have wanted to go through what we have without you all behind us! Everyone has pushed our cause and given great advice and support when we needed it.  We...

Mr & Mrs H

Thank you Lucy once again for your tenacity in helping us exchange - we really value your professionalism and friendly communication

Mr & Mrs H

Excellent estate agents... extremely conscientious, courteous and surpassed all expectations with the best price achieved.  You went beyond the normal call of duty to sell my property...

Mr W

Thank you for being so brilliant! It's been a pleasure working with you on our property rental - you've taken the stress away from us both with your managed let. Superstars!

Mr & Mrs B

Thank you for everything! Goodman & Lilley Lettings have been a breath of fresh air to deal with in comparison to most other agencies. I'll definitely be recommending your services on the back...

Mr O

A big thank you for all your help with our move. Of all the solicitors and agents involved, Lucy was the one person I was always able to get hold of.  We'll remember the service we...

Mr & Mrs C

Goodman & Lilley were excellent from the moment they came to my property. I got very personal care throughout the process and it truly felt like they were working for me, the seller,...

Mr A

A big thank you to you and all your team at Goodman & Lilley Portishead for doing such a great job selling my Dad’s house.

Mr H

Getting to exchange has been no small task and it has relied entirely on Lucy single-handedly and tenaciously chasing the sale; something she has done at all times with the utmost...

Ms L

‘By far the best agent in Portishead - your enthusiasm and consistent contact was greatly appreciated’

Ms I

Since May we have been dealing with your Portishead Office and would like to say how professional and courteous both Jack and Lucy have been. Throughout this time Lucy has kept us informed at...

Mr & Mrs C

A BIG thank you...We would both like to thank you so much for your help, advice and determination in the sale of our property. You've done an excellent job and we certainly will be recommending...

Mr & Mrs W

It was a real pleasure to have someone who was professional, friendly and honest to deal with, and who kept us informed throughout the whole process, through the sale of our apartment. 

Mr & Mrs W

I think you have all been involved in the sale & onward purchase of our home over the last few months, in some way or another and I just wanted to say a very big thank you for all your hard...

Ms M

Thank you to the entire Goodman & Lilley team for all your help, support and professionalism – your efforts are all very much appreciated.

Ms W

You have been complete stars – without your dedication, we would have been lost. Thank you so much for everything you have done 

Mr & Mrs K

I just wanted to drop you a quick email to say that I have registered with every estate agent in Portishead today and I can honestly say that you and your team are the friendliest and most...

Miss F

Now that we are near to completion on the sale of my Mother’s property I thought I would drop you a note to thank you and your team for the friendly approach and exemplary service that we...

Ms H

Goodman & Lilley – Thank you for being so brilliant! We’ll miss speaking with you most days – I’m sure your feelings are quite the opposite – you went above and...

Mr & Mrs C

It was absolutely our pleasure to have you selling our house! You maintain a good blend of professionalism with humour and an upfront approach that we hope you never lose. We're sure it was your...

Mr & Mrs G

Even at the very end you were still more than happy to get the readings! We were very lucky to have someone keeping us informed along the way - as to how the house presents itself, client...

Mr & Mrs S

Thank you for all your help and support with the purchase of our new home. We appreciate all your hard work and are very much enjoying having our own place!

Mr F & Miss P

I had my property on the market for three months with another agent, Goodman & Lilley agreed a sale within one hour of marketing, well done

Mr H

Thank you so much for your support when selling my home, you were sensitive and kept me informed in all aspects. I would not hesitate to recommend you to anyone choosing an Estate Agent

Mr & Mrs P

Thank you for restoring our faith in Estate Agencies, a first class service

Dr I

As an experienced Landlord, I was impressed with the professionalism and expediency in which Goodman & Lilley carried out the letting of my properties together with the legalities...

Mr P

Thank you to all at Goodman & Lilley for your hard work, you worked brilliantly as a team. I have dealt with a lot of Estate Agents over the years and you are the best company I have come...

Mrs P