Meet the Team

Who's Who at Goodman & Lilley


Setting New Standards

Our team have each been picked purely for their unique combination of being natural, customer focused and people- friendly, who all mix a wealth of local knowledge and experiences throughout our covering areas of North Somerset and Bristol.


Richard Goodman, Director

Richard Goodman


Starting his career as a Negotiator for a national corporate estate agency in Taunton, Richard proudly holds near on seventeen years of industry experience. Head hunted by a fellow national agency for a Senior Sales Negotiator role, Richard quickly became the company's top sales person for the South of England for four consecutive years before fulfilling the Branch Manager position and gaining vital local knowledge and experience. Seven years later, he left to set up Goodman & Lilley in 2010.

Guy Lilley, Director

Guy Lilley


With over eighteen years of experience in the property industry, Guy started his career at a leading national agency as Junior Negotiator. Based in Cornwall, he proudly gained the role of being the company's youngest ever Branch Manager at the tender age of 21. Since relocating to Bristol in 2002, he has successfully managed offices in Henleaze, Clifton and Portishead before co-founding Goodman & Lilley in 2010.

Chris Stribling, Portishead Branch Manager

Chris Stribling

Portishead Branch Manager

With 10years of knowledge of the BS20 area, Chris's role at Goodman & Lilley is supported by a NVQ Level 2 & 3 qualification in Residential Property and is a full member of the MNAEA. Throughout his career, he has successfully broken monthly sales records & brings with him extensive experience, enthusiasm & passion to our team.

Duncan Cleave, Henleaze Branch Manager

Duncan Cleave

Henleaze Branch Manager

Duncan joined the estate agency industry in 1988 as a sales negotiator and has progressed through the years to become Senior Manager for highly regarded Clifton agent. Having lived in Bristol all his life, he holds an exceptional knowledge of the local area and is a well known face in Henleaze and the surrounding areas, having been based in these locations for most of his career. Duncan prides himself on excellent customer service skills with a high level of professionalism and outside of work; he is a family man who is highly regarded in a number of sports clubs, which include playing rugby, football and hockey at all levels.

Jake Goodliffe, Shirehampton Branch Manager

Jake Goodliffe

Shirehampton Branch Manager

Having started as a trainee negotiator with us in our Portishead office, Jake applies a positive mind-set in helping to build and develop our position around our core business areas. Now fulfilling the role of Branch Manager, Jake has been pivotal to two office launches - Shirehampton and Henleaze. Having covered both the North Somerset and Bristol market with great success, determination and passion towards his role, he holds focus and belief in not only himself and his abilities, but also the company. Everything Jake does, he does with care and compassion.

Paula Challenger, Sales Manager

Paula Challenger

Sales Manager

Paula carries with her a strong managerial skill set with 20 years of estate agency experience to her name - particularly from within the North Somerset area. When working alongside buyers and sellers alike, she gains great satisfaction in helping them find their next home, by making sure the process is as hassle free as possible and by fully supported them throughout the entire process. Subsequently, Paula strengthens our business core by her trustful & personal approach, which in turn helps provide specialist structure and knowledge in helping to take us forward within our future business plans.

Craig Roper, Senior Sales Consultant

Craig Roper

Senior Sales Consultant

Craig joined us in 2013 as a trainee sales consultant and with a background in client facing roles; quickly established solid understandings of all areas of the role to help excel in property sales. Having grown up within the North Somerset area, Craig's familiarity within the area alongside his ability to show empathy & understanding throughout the entire sales process has helped Goodman & Lilley maintain their staffing ethos of handpicking valuable people from the community to help guide you through buying or selling your home.

Alex Yates-Round, Senior Sales Consultant

Alex Yates-Round

Senior Sales Consultant

Alex’s enthusiasm and energy towards sales sees him play a pivotal role in our team’s on-going success. His commitment towards his flourishing career, which he started with us and involves estate agency, telesales & recruitment gives Alex a rounded, professional and knowledgeable service when liaising with buyers and vendors to help make the moving process easier.

Mandy Bushell, Sales Consultant

Mandy Bushell

Sales Consultant

Coming from a sales and financial services background in Berkshire, Mandy moved to North Somerset near on 20 years ago. Having bore witness to the various changes in the property market; particularly in more recent years, she holds a good understanding of the entire process from start to finish. Not only does she appreciate how stressful it can sometimes be, but she also believes that helping somebody to buy and sell their home is such an important job that it should not be taken lightly. With customer service set as her main priority, Mandy joined our team due to our on going customer focus and forward thinking reputation.

Adele Baker, Senior Sales Consultant

Adele Baker

Senior Sales Consultant

Adele has almost twenty years experience in key account management, working in both Bristol and London. She is an effective communicator with an approachable nature and is able to develop professional relationships with clients, based on mutual goals and service standards. Adele is an excellent resource who oozes enthusiasm and lives locally, so brings with her an extensive knowledge of our surrounding areas.

Jack Hughes, Sales Consultant

Jack Hughes

Sales Consultant

Having previously worked in recruitment, Jack’s knowledge of the property industry lay deep rooted from a young age. Since joining Goodman & Lilley from a Bristol based agent, he has been able to develop and enhance his knowledge and skills further. His fast pace and forward-thinking hugely benefits our working environment and subsequently there is never a dull moment with Jack around.

Andy Sawyer, Senior Sales Consultant

Andy Sawyer

Senior Sales Consultant

Andy graduated from UWE in 2014 and quickly moved into insurance brokering before directing his working life toward the corporate estate agency world. With a successful couple of years of experience under his belt, Andy joined Goodman & Lilley in the summer of 2016 and thrives off working with great colleagues in a positive up-beat environment. Most importantly, Andy is excited to see what the future will bring in our ever expanding independent business.

Lucy Lingley, Sales Progressor

Lucy Lingley

Sales Progressor

Lucy joined our team to oversee each of the key stages of post-sales administration - right through to the exchange of contracts, thereby allowing our Sales team to concentrate on each of their key strengths - selling houses and taking on new listings! With over 10 years of experience within the world of Estate Agency, Lucy's skillset and understandings prove pivotal to the smooth running and sales progressing and serves as a professional communicator on all levels, between all parties involved.

Jacquie Chewins, Lettings Manager

Jacquie Chewins

Lettings Manager

Having started her career as a Quality Auditor within the banking sector, Jacquie's commitment to providing a quality service to both landlords and tenants alike, remains as strong as it was when joining the property industry a decade ago. Having worked in Clifton for the past ten years, whilst living in North Somerset during that period, Jacquie has a sound local knowledge and a passion for providing exemplary customer service each and every time.

Claire  Jenkins, Lettings Consultant

Claire Jenkins

Lettings Consultant

After completing University with a First class degree and then embarking on career adventures in both Norway and Dubai; Claire returned to her Bristol roots and fulfilled a successful administrative role within a Bristol based Property Company. With the Lettings industry capturing her attention, her forward thinking and dynamic ideas help play a vital part in our enthusiastic Lettings team, where Claire liaises with potential new tenants and landlords, and assists in tenancy renewals.

Sarah  Ferguson, Lettings Coordinator

Sarah Ferguson

Lettings Coordinator

Having completed a Business, IT & Administration course in Oxford, Sarah returned to her Devonshire hometown to gain valuable experience within the working world. A direction in lettings and sales captured her attention and after great success in the industry, decided to take the leap and establish herself within a larger and more challenging market. Sarah relocated to Bristol for her role at Goodman & Lilley, where her positive attitude and committed work ethic have helped her find a place within our Lettings department.

Sophie Thorne, Administrator

Sophie Thorne


Sophie is passionate about customer service and carries with her a dedicated and energetic work ethic following her extensive experience in retail. Undertaking a key administrative role within the company, Sophie provides enthusiasm, versatility and a personable approach to all aspects to her job.

John Wootton, Head of Land & Operations

John Wootton

Head of Land & Operations

John's move to Bristol in 1988 came as a result of Birmingham based builders Bryant Homes launching in the South West, where he upheld a Quantity Surveyor role for five successful years before moving to Alfred McAlpine PLC in 1993. Across his six years as Commercial Managing Director within the South West & Wales area, John was responsible for the land acquisition and development costs where key projects included the re-development and partnering of GCHQ for residential units. Having joined Wilson Connolly PLC as Technical Director in 1999, John's role included Development Design, Engineering and Land Acquisition & Development throughout the South West and South Wales. Notably, his career highlights include the redevelopment of Hotwells & the Granary. In 2004, John became Commercial Director at Meadgate Homes specialising in high end luxury properties and apartments before joining Goodman & Lilley in 2014.

Nikita Bennett-Clements, Marketing Manager

Nikita Bennett-Clements

Marketing Manager

With a Media and Marketing degree and 9 years of industry understandings to her name, Niki creates, develops & maintains relations between us and the community, with sponsorship and communications as her speciality.

Adam Lenik,

Adam Lenik

Adam began his career as a Sales Consultant in the insurance industry before becoming a Real Time Analyst for Direct Line. He then decided to have a change of career and worked as a Porter at Bristol Children’s Hospital. Having returned to his Sales roots, Adam’s unique combination of sales experience and his empathetic nature mean he is able to build positive relationships with his clients which will ensure his future success in our team.

Claire McQuaid,

Claire McQuaid

Coming from a creative background, Claire graduated with a Bachelors degree in English and a PGCE in Secondary English education, before teaching English for four years. Having opted for a career change, she now applies a keen eye for detail, ability to work towards deadlines and excellent communication skills to an administrative capacity, providing support to the Post Office, Sales, Land & New Homes teams and by performing key marketing duties.

Jo McQuaid

Jo spent many years working in customer service and administrative roles, chief among them as a Customer Advisor for John Lewis, before joining Port Marine Post Office in 2014. Her patience and friendliness have cemented the Post Office’s positive reputation in Portishead’s community.

Lorraine Jenkins

Having worked for numerous years in geriatric care and customer service roles, Lorraine’s positive demeanour and empathetic nature have made her a much welcomed addition to the Post Office team.

Gabrielle Barton

Administration & Human Resource Manager

Following a successful career in management within a leading child care charity, Gabbie joined our team in September 2016 following her relocation to Cornwall. Having recently qualified with the Chartered Institute of Personnel and Development (Human Resource Practice), Gabbie has responsibility for all HR issues and works alongside Pat supporting with the administrative functions of the company.

Patricia Lilley

Finance Manager

Having managed dental practices for many years whilst additionally supporting her husband’s accountancy business, Pat has been with us since the beginning, back in 2010. Based in our Cornwall hub, Pat’s wealth of experience supports the smooth running of the company finances on a day to day basis.



Get a FREE no obligation sale or letting valuation today

quotation mark

I would especially like to thank Lucy. She did the extra mile in a very stressful situation, yet always with a smile and professionalism.

Ms D

Thank you to all the staff we have spoken to. Everyone has been helpful and friendly.

Ms R

Thank you so much for all your hard work in helping me purchase my first flat, I am not sure it would have happened without you!

Miss H

Both Lucy and Andy acted very professionally at all times during our purchase. They were always on the ball, knew what was happening at all times and were always able to reply to our queries or...

Mr and Mrs T

I really want to say a big thank you to Lucy your after sales queen! She has been a tremendous support in getting this house sale over the line.

Mr and Mrs G.

Your team have been so helpful from the very beginning and I’m confident that we wouldn’t have had so much support from another agency.

Mr and Mrs G.

It’s been a joy working with you all - you're team have been brilliant throughout, so thank you to everyone involved with my house sale.

Ms B

Goodman & Lilley have been amazing! We've both been incredibly impressed at your constant professionalism & how hard you have all worked throughout the sales journey, thank you.

Mr & Mrs D

The professionalism and determination of Alex, Jack and Craig has been excellent in selling our home. You’ve constantly kept in touch and your innovative approach and willingness to go the...

Mr W

We really appreciated all of your help, ideas and really went above and beyond, thank you!

Mr& Mrs T

Just perfect - thank you to all of your lettings team for the smooth process of letting our property 

Ms J

Thanks again for all the help with our move. We love our new house and felt at home within a couple of days! We still wouldn’t be in there without your sales progression help, so thank you!

Ms O

Thank you to both the Lettings and Sales teams of Goodman & Lilley. Our lettings experience is a complete contrast to a recent experience with another local lettings agency - it...

Dr R

A very BIG thank you for all your help and understanding regarding the letting of our Henleaze property - you have been amazing...!!

Ms S

Thank you for the very professional way you carried out the sale of my Mother's property. Your attitude and enthusiasm was greatly appreciated as were the constant updates throughout.

Mr H

Please send all the team my thanks for the successful letting of our Portishead property.

Mr R

A big thank you for all the help with the sale of our property - from the first meeting, through to the sale negotiations and all the guidance with the legal aspects… selling a property...

Ms O

We've been delighted with the professional and personal service we have received from you all - the entire period from your valuation, instruction, advertising, open day, other viewings,...

Mr O

You were pro-active, efficient and professional. As a result we agreed the sale of our house within the required timescale to allow us to be in a strong position to purchase our next home,...

Mr & Mrs W

We found you were easily the most friendly and approachable lettings agent we've come across

Ms I

I can't thank Claire and Jacquie in Lettings enough for their efficiency. They absolutely took the stress away from my situation during troubled times following a house fire and assisted in...

Mr G

No wonder you are award winners!! This is the second time we’ve used you to sell our home - the best in Portishead by a mile; always professional, helpful and a great team who communicate...

Ms W

A  really big THANK YOU for all the extra effort you put in to secure the sale of the flat. Your after sales customer service was excellent! It was a very bumpy road at times but...

Miss L

What a journey - we wouldn't have wanted to go through what we have without you all behind us! Everyone has pushed our cause and given great advice and support when we needed it.  We...

Mr & Mrs H

Thank you Lucy once again for your tenacity in helping us exchange - we really value your professionalism and friendly communication

Mr & Mrs H

Excellent estate agents... extremely conscientious, courteous and surpassed all expectations with the best price achieved.  You went beyond the normal call of duty to sell my property...

Mr W

Thank you for being so brilliant! It's been a pleasure working with you on our property rental - you've taken the stress away from us both with your managed let. Superstars!

Mr & Mrs B

Thank you for everything! Goodman & Lilley Lettings have been a breath of fresh air to deal with in comparison to most other agencies. I'll definitely be recommending your services on the back...

Mr O

A big thank you for all your help with our move. Of all the solicitors and agents involved, Lucy was the one person I was always able to get hold of.  We'll remember the service we...

Mr & Mrs C

Goodman & Lilley were excellent from the moment they came to my property. I got very personal care throughout the process and it truly felt like they were working for me, the seller,...

Mr A

A big thank you to you and all your team at Goodman & Lilley Portishead for doing such a great job selling my Dad’s house.

Mr H

Getting to exchange has been no small task and it has relied entirely on Lucy single-handedly and tenaciously chasing the sale; something she has done at all times with the utmost...

Ms L

‘By far the best agent in Portishead - your enthusiasm and consistent contact was greatly appreciated’

Ms I

Since May we have been dealing with your Portishead Office and would like to say how professional and courteous both Jack and Lucy have been. Throughout this time Lucy has kept us informed at...

Mr & Mrs C

A BIG thank you...We would both like to thank you so much for your help, advice and determination in the sale of our property. You've done an excellent job and we certainly will be recommending...

Mr & Mrs W

It was a real pleasure to have someone who was professional, friendly and honest to deal with, and who kept us informed throughout the whole process, through the sale of our apartment. 

Mr & Mrs W

I think you have all been involved in the sale & onward purchase of our home over the last few months, in some way or another and I just wanted to say a very big thank you for all your hard...

Ms M

Thank you to the entire Goodman & Lilley team for all your help, support and professionalism – your efforts are all very much appreciated.

Ms W

You have been complete stars – without your dedication, we would have been lost. Thank you so much for everything you have done 

Mr & Mrs K

I just wanted to drop you a quick email to say that I have registered with every estate agent in Portishead today and I can honestly say that you and your team are the friendliest and most...

Miss F

Now that we are near to completion on the sale of my Mother’s property I thought I would drop you a note to thank you and your team for the friendly approach and exemplary service that we...

Ms H

Goodman & Lilley – Thank you for being so brilliant! We’ll miss speaking with you most days – I’m sure your feelings are quite the opposite – you went above and...

Mr & Mrs C

It was absolutely our pleasure to have you selling our house! You maintain a good blend of professionalism with humour and an upfront approach that we hope you never lose. We're sure it was your...

Mr & Mrs G

Even at the very end you were still more than happy to get the readings! We were very lucky to have someone keeping us informed along the way - as to how the house presents itself, client...

Mr & Mrs S

Thank you for all your help and support with the purchase of our new home. We appreciate all your hard work and are very much enjoying having our own place!

Mr F & Miss P

I had my property on the market for three months with another agent, Goodman & Lilley agreed a sale within one hour of marketing, well done

Mr H

Thank you so much for your support when selling my home, you were sensitive and kept me informed in all aspects. I would not hesitate to recommend you to anyone choosing an Estate Agent

Mr & Mrs P

Thank you for restoring our faith in Estate Agencies, a first class service

Dr I

As an experienced Landlord, I was impressed with the professionalism and expediency in which Goodman & Lilley carried out the letting of my properties together with the legalities...

Mr P

Thank you to all at Goodman & Lilley for your hard work, you worked brilliantly as a team. I have dealt with a lot of Estate Agents over the years and you are the best company I have come...

Mrs P